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Jewelry Care



18k Gold Vermeil

Not to be confused with regular gold plating, our vermeil is a thick layer of 18k solid gold on sterling silver meaning it will last longer. You get the look & feel of gold jewelry at a fraction of the price. We use 18k gold that is a minimum of 2.5 microns thick, layered over sterling silver. All of our 18k gold vermeil pieces are stamped with “925”.



  • Avoid Excess sweat and water.

  • Always remove your gold vermeil jewelry before exercising, washing your hands or showering. 

  • Apply perfumes, creams and hair care products before wearing your gold vermeil pieces. 

  • To clean gold vermeil jewelry, buff gently with a dry cloth.

  • When not worn, store your piece in a safe, dry place in the pouch itself to protect it from the elements of daily exposure.


Freshwater Pearls

We use cultured pearls from oysters and freshwater mussels that we carefully select for our pieces.



  • Pearls are sensitive so don't forget to treat them with love. 

  • Avoid direct contact with chemicals found in perfume or other cosmetics. 

  • To help do so, make sure they are the last thing you put on before going out and the first thing you take off when you come home.


Sterling Silver

925 Sterling Silver is an alloy made of 92.5% pure silver and 7.5% copper. We plate our silver jewelry in rhodium, which gives it extra shine and durability. Rhodium is one of the costliest precious metals due to its rarity. All of our sterling silver pieces are stamped with “925”.



  • Sterling silver jewelry will oxidize when exposed to the elements, so remove your silver jewelry before exercising, washing your hands or showering. 

  • Always apply perfumes, creams and hair care products before wearing your pieces. 

  • To clean tarnished sterling silver jewelry, polish gently with a silver cloth. 

  • Store in a safe, dry place when not worn to protect them from the elements of daily exposure.



Enameling is a technique in which a glossy substance, traditionally a type of glass, is applied to the surface of metal or another hard surface. Traditional enamel is glass-based; however, we use cold enamel—also known as epoxy resin enamel—which does not contain glass. This type is far more durable and resistant to chipping that may sometimes occur with daily wear.



  • Clean your enamel jewelry with warm soapy water and a soft cloth. 

  • This material can be damaged if exposed to a direct flame or harsh chemicals, such as perfume and nail polish remover.



- Do you have a warranty?

With our warranty, we’ve got your back! For two years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. 

We’re confident in the quality of our product hence the 2-year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product or any modification to your product done by a third party outside of Chato.


- Do the items rust?

No, 925 silver does not rust. What you will get on silver is tarnishing effect - this is where the silver goes black due to copper inside reacting with air humidity. Things such as bleach, chemicals, and hair sprays can speed up the tarnishing effect. When storing your silver, always put a small piece of chalk (like children's drawing chalk)/charcoal in with your jewelry as it will soak up the humidity and keep your silver shiny!